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 Terms & Conditions

Sales Terms

Please read entirely, if placing an order, you will be asked to acknowledge that you have read and agree to these terms during the checkout process.

Ordering

Please make sure to check our availability calendar before ordering to avoid cancellation of your order. All orders placed within 7 days of your homecoming date will incur a rush order fee. Rush fees depend on the level of package ordered for your mum or garter.  If your order falls within this timeframe, please contact us before placing your order. 

Please ensure that you have proofread all text and name spellings at the time of placing your order. If after you have placed your order you discover an issue or need to make a name change, please contact us prior to 7 days before your Homecoming date. 

Refund Policy

All our homecoming mums and garters are custom made for the individual and we begin creating when the order is placed, therefore, no cancellation or refund is available after 24 hours. If you have questions concerning this policy please contact us at info@rgmums.com. Please note minor changes to your order such as adding a dates name etc. may be available up to 14 days before your homecoming date, contact us for more details.

Payment Options

Homecoming Mum & Garter Order Payment Options:

1) Pay in full at time of purchase via Zelle (preferred), Venmo, or Cash no matter when purchased

2) February & March Orders Only - Pay in four equal installments -  25% non-refundable deposit at time of purchase with second payment due April 1st, third payment due June 1st and final payment due August 1st - Zelle (preferred), Venmo, or Cash only. 

3) April & May Orders Only - Pay in three equal installments -  33% non-refundable deposit at time of purchase with second payment due June 1st, and final payment due August 1st - Zelle (preferred), Venmo, or Cash only. 

4) June & July Orders Only - Pay in two equal installments -  50% non-refundable deposit at time of purchase with final payment due August 1st - Zelle (preferred), Venmo, or Cash only. 

5) All orders after July 30, 2024 require full payment at time of purchase. 

We appreciate you paying with Zelle if possible to help us keep our prices as low as possible. You will receive instructions for payment at checkout.

 

Order Pick-Up 

Pick up is the week of your school's scheduled homecoming date in Argyle, Texas. You will receive pick up instructions on the Monday of your homecoming week. If your school does a carnival or special event you need earlier in the week, please message us before ordering to ensure availability. Orders received prior to June 30, 2024, will be available August 15th if desired.

If you need to make other arrangements, the earlier you order your mum the more flexibility with alternative pick up options. 

Damage to any item after pick up are not subject to repair or replacement, but can be included at the discretion of RG Mums. We ask that you inspect your mum and/or garter prior to leaving to confirm name spellings and other accuracy. It is our desire that everyone is satisfied with homecoming items so please contact us if you have any questions or concerns.

Shipping Information

Homecoming Mum and Garters

 

In order to best serve our local clients, we do not ship any mums or garters with the exception of mini mums and garters ordered before June 30, 2024 (please contact us before ordering).

 

We do welcome and have clients from other areas of Texas pick up their mum or garter locally from us prior to their homecoming. If this applies to you, please leave us a note in the comments and the date you will need to pick up. 

 

If you cannot travel to the DFW area, please see the links below for other homecoming mum professionals across Texas we would recommend. 

Houston and Surrounding Areas | Tyler/Longview and Surrounding Areas | Austin/San Antonio and Surrounding Areas 

Amarillo/El Paso/Midland and Surrounding Areas | Beaumont/Corpus Christi/Dayton and Surrounding Areas

Personalize Hangers and Graduation Leis

We are happy to ship these items. Please contact us for shipping information before ordering.

Picture Use

All of the pictures on this website are our own unpublished work and the terms of use conditions below apply. We do use pictures of finished mums on our website and social media platforms to help our clients design the mum or garter of their dreams. If you would not like your finished mum or garter displayed on our website, social media or any other marketing materials please indicate this in the comments section when ordering.

Terms of Use


Unless otherwise indicated, the content on this site is unpublished and not for sale. You may link to and briefly quote the content on this site. Links to the content or brief quotes from the content on this site posted on social networks or elsewhere are not to be constured as publication.

You must not:

  • Publish material from this website without prior written consent

  • Sell or rent material from this website

  • Reproduce, duplicate, download, create derivatives, copy or otherwise exploit material on this website for any purpose

  • Redistribute any content from this website, including onto another website

Privacy Policy

RG Mums found at https://rgmums.com/ (“Website”) is governed by the following privacy policy (“Privacy Policy”).

We respect your privacy and are committed to protecting it. The purpose of this Privacy Policy is to inform you what personally identifiable information we may collect and how it may be used. This statement only applies to this Website.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information) you complete during the ordering process.

What information is automatically collected?

We use cookies and similar technologies to enable core functionality such as security, verification of identity, and network management (“essential” cookies); to track advertising effectiveness to provide a more relevant service (“marketing” cookies) and collect data to remember choices users make to improve and give a more personalized experience ("functional" cookies) By choosing “Accept only essential cookies” under advanced cookie settings, you consent to the use of only the technically necessary essential cookies. By choosing “Accept all cookies”, you consent to the use of all the cookies. 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. This information is collected via Ecwid. You are also given the option to opt into our newsletter at time of checkout that information will be collected via both Wix and Ecwid. When you subscribe to our e-mail subscription, we will collect your name and e-mail address to send you notifications of HOCO ordering and specials and homecoming tips & tutorials. This information is collected via Wix. When you use the contact form on our contacts page we collect your name and e-mail address to respond to your inquiry. This information is collected via Wix. We use Paypal to process and store credit card information, using Paypal secure transfer protocols.

Why do we collect your information?

We collect such non-personal and personal Information for the following purposes:

  1. To provide and operate our services;

  2. To provide our customers with ongoing customer assistance and technical support;

  3. To send our subscribers newsletters

  4. To be able to contact our subscribers with general or personalized service-related notices and promotional messages and/or homecoming tips & tutorials for both DIY crafters and homecoming business owners

  5. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

  6. To comply with any applicable laws and regulations.

How do we store and protect your information?

Our company is hosted on Wix.com and ECWID.com. Your data may be stored through Wix.com’s and ECWID's data storage, databases and general applications. They store your data on secure servers behind a firewall.  

How do we communicate with site visitors?

We may contact you to clarify any questions we have about your order, to confirm pick up, and to collect fees or monies owed. For these purposes we may contact you via email, telephone and text messages. For our subscribers only, we will send notifications and newletters based on the categories you select when opting into our newsletter. For these purposes we may contact you via email.​

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Privacy Questions

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@rgmums.com.

Newsletters


On the Website, you may subscribe to our newsletter, which may be used for advertising purposes. All newsletters sent may contain tracking pixels. The pixel is embedded in emails and allows an analysis of the success of online marketing campaigns. Because of these tracking pixels, we may see if and when you open an email and which links within the email you click. Also, this allows the Website to adapt the content of future newsletters to the interests of the user. This behavior will not be passed on to third parties.

Your Rights Related to Your Personal Information

Opt-out – You may opt-out of future email communications by following the unsubscribe links in our emails. You may also notify us at info@rgmums.com to be removed from our mailing list.

Access – You may access the personal information we have about you by submitting a request to info@rgmums.com

Amend – You may contact us at info@rgmums.com to amend or update your personal information.

Forget – In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to info@rgmums.com

Please note that we may need to retain certain information for record-keeping purposes or to complete transactions, or when required by law.

Sensitive Personal Information

At no time should you submit sensitive personal information to the Website. This includes your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, health information, criminal background, or trade union memberships. If you elect to submit such information to us, it will be subject to this Privacy Policy.

Children's Information

The Website does not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that the Website has personally identifiable information of a child under the age of 13 in its database, please contact us immediately at info@rgmums.com and we will use our best efforts to promptly remove such information from our records.

Affiliate Program Participation


The Website may engage in affiliate marketing, which is done by embedding tracking links into the Website. If you click on a link for an affiliate partnership, a cookie will be placed on your browser to track any sales for purposes of commissions.

RG Mums is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and links to Amazon.com.  As part of this Amazon Associates program, the Website will post customized links, provided by Amazon, to track the referrals to their website. This program utilizes cookies to track visits for the purposes of assigning commission on these sales.

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